Frequently Asked Questions
It is very important that you account for the thickness of your product when determining the envelope size you require.
To determine interior width requirement: Add the Width of product (inches) + Thickness of product (inches) + ½ inch.
To determine interior length requirement: Add the Length of product (inches) + Thickness of product (inches) + 2½ inches.
The correct mailer size must be at least the calculated size for BOTH dimensions.Do you offer quantity discounts?
Yes! We offer discounts for bulk orders of our mailers. If you are placing a larger order please visit our Quantity Pricing page to see how much you can save!I see an item I would like to order is out of stock – can you please let me know when it is available?
Sure! Please contact Customer Service with your email address and the product you would like to be notified about and we will be happy to email you as soon as the item is back in stock.When will I receive my order?
Processing of orders takes 1-2 business days. Once shipped, orders are typically delivered within 5-7 business days. This can vary due to location or time of year. You will receive a tracking number as soon as your item has shipped.Can I receive a sample?
We would love to be able to send samples of our mailers, however, our orders are fulfilled through third-party warehouses where we store our products and we are therefore unable to arrange for packs to be broken down and samples to be sent.Can I cancel my order?
Maybe. Please contact Customer Service as soon as possible if you need to cancel your order. If the order has not yet been processed then we may be able to cancel, however it is likely that we will be unable to catch it in time.I have a great idea for a print. / I wish you had a different size.
Please email us and let us know! We are constantly thinking of new prints and love to hear ideas from our customers. We are also happy to consider different sizes if there is enough of a demand.
Question not answered above? Please email us at firstname.lastname@example.org